SPF Temperror problem

I attempted to setup my company's SPF policy and I have used the
checker at verifier.port25.com (which is listed on the microsoft site
as a approved test program) and according to the tests, by SPF records
are correct and working.

In fact, if I send email to my gmail account, I can see that gmail is
able to correctly check the SPF record and it says it passes also.

Now the problem: For some reason, email that goes to my Hotmail
account doesn't pass the SPF check. I get the following error in the
header of the delivered email:

"X-SID-Result: TempError"

The email ends up going to my junk folder and also the mail shows up in
my Hotmail account as "Unknown Sender" since it didn't pass the SPF
check.

Any idea why this is happening?

Thanks,
Jason

Re: SPF Temperror problem

jason.chancellor@gmail.com wrote:

> I attempted to setup my company's SPF policy and I have used the
> checker at verifier.port25.com (which is listed on the microsoft site
> as a approved test program) and according to the tests, by SPF records
> are correct and working.
>
> In fact, if I send email to my gmail account, I can see that gmail is
> able to correctly check the SPF record and it says it passes also.
>
> Now the problem: For some reason, email that goes to my Hotmail
> account doesn't pass the SPF check. I get the following error in the
> header of the delivered email:
>
> "X-SID-Result: TempError"
>
> The email ends up going to my junk folder and also the mail shows up in
> my Hotmail account as "Unknown Sender" since it didn't pass the SPF
> check.
>
> Any idea why this is happening?
>
> Thanks,
> Jason
>

In the absense of any specific details as to your domain or what your
SPF record looks like, I would say when your email hits the mail server
at "hotmail" that checks the spf record something goes wrong with name
resolution such that the SPF record is not retrieved in time and a the
message is taged with a tempError.

AK

Re: SPF Temperror problem

jason.chancellor@gmail.com writes:

> I attempted to setup my company's SPF policy and I have used the
> checker at verifier.port25.com (which is listed on the microsoft site
> as a approved test program) and according to the tests, by SPF records
> are correct and working.
>
> In fact, if I send email to my gmail account, I can see that gmail is
> able to correctly check the SPF record and it says it passes also.
>
> Now the problem: For some reason, email that goes to my Hotmail
> account doesn't pass the SPF check. I get the following error in the
> header of the delivered email:
>
> "X-SID-Result: TempError"
>
> The email ends up going to my junk folder and also the mail shows up in
> my Hotmail account as "Unknown Sender" since it didn't pass the SPF
> check.
>
> Any idea why this is happening?
>
> Thanks,
> Jason

Microsoft do not use original SPF, but instead check address from
some mail headers.


"Traditional" (or origibnal) SPF check address given on MAIL FROM: -command.


These may be incombatible.

/ Kari Hurtta

Re: SPF Temperror problem

There are numerous things that MS looks at to either bounce mail or to
relegate it to "junk" status. I had this issue but managed to clear it up by
writing MS (will wonders never cease!)

Here is the email I (and link) I got from them as a response to my inquiry.

They instructed me to visit this page and send the answers to the email
listed at the bottom of the page.

http://advertising.msn.com/adproducts/Email_BulkDupe.asp

I have posted the info from that page below. Note that I am not a "bulk"
emaler. But still, they use the below criteria to accept/reject and "junk"
incoming mail. So, if you want your mail to be accepted by MS, you gotta
satisfy their requirements. Also note, I still had this problem after
creating a working (tested) SPF record. After answering these questions for
MS my mail to hotmail and msn.com quit being labeled as junk, regardless of
how high the user set his mail junk filter. Just FYI...

-Frank

------------------------
Documentation for Bulk or Duplicative E-mail
Documentation for Bulk or Duplicative E-mail

Microsoft® operates its proprietary computers and computer networks,
its subscription services, MSN®, MSN Hotmail®, MSN Internet Access, MSN TV,
and other related Web sites and Web pages (collectively, the "MSN Services")
for the personal and non-commercial use of its members and customers. Use of
the MSN Services is governed by specific Terms of Use and Notices associated
with each of the MSN Services.

For information on common delivery questions please refer to the
Hotmail Postmaster Site.

In the event you desire to contact one of the MSN Services regarding
specific delivery issues or your sending of bulk or duplicative e-mail,
please compile the information listed below:

1.. What are the IP addresses of your outbound mail servers?
2.. What operating system, anti-virus software, mail transport
software, and/or mailing list management software are you using?
3.. How are "bounce messages" (non-delivery notices) handled by your
system?
4.. How frequent are your mailings?
5.. What are some of the accounts on Microsoft's systems that you
are attempting to send to?
6.. Do your SMTP logs show any failed transactions when attempting
to send to addresses at MSN, MSN Hotmail or other MSN Services? If so,
please include them inline in your response.
7.. Can you telnet to port 25 of any advertised MX Record for
hotmail.com from your mail server(s)?
8.. Can you traceroute to 216.32.183.201 from your mail server(s)?
9.. Please include samples of a few of the messages you are sending,
with complete headers (as seen by your recipients.)
10.. In what manner(s) are recipients added to your mailing list(s)?
11.. Provide the URL of your web site.
12.. Provide the URL of your Privacy Policy.
13.. Provide the URL at which users opt-in to receive your mailings.
14.. Provide the URL at which users may choose to permanently
unsubscribe from your mailing list.

Documentation relating to delivery issues when sending to mailboxes on
the MSN Hotmail System, including any address @msn.com or @hotmail.com, can
be submitted to: nocmail@microsoft.com.

NOTE 1: Please submit all documentation in English.
NOTE 2: Consumer support issues: To receive answers about Hotmail
features or technical problems with your account, please go to the MSN
Support Center to identify your issue so that we may best answer your
question.

Nothing in this document shall be construed as creating a
representation, warranty or commitment, contractual or otherwise, by
Microsoft Corporation, or any affiliate of Microsoft, to you or any other
person or entity. The MSN Services also utilize other blocking or filtering
mechanisms. Microsoft is under no obligation to publish the particulars of
any such mechanism, device, or process, and Microsoft makes no
representation, warranty or commitment that any message you send to users of
the MSN Services will be delivered.


wrote in message
news:1142448473.937048.72920@z34g2000cwc.googlegroups.com...
>I attempted to setup my company's SPF policy and I have used the
> checker at verifier.port25.com (which is listed on the microsoft site
> as a approved test program) and according to the tests, by SPF records
> are correct and working.
>
> In fact, if I send email to my gmail account, I can see that gmail is
> able to correctly check the SPF record and it says it passes also.
>
> Now the problem: For some reason, email that goes to my Hotmail
> account doesn't pass the SPF check. I get the following error in the
> header of the delivered email:
>
> "X-SID-Result: TempError"
>
> The email ends up going to my junk folder and also the mail shows up in
> my Hotmail account as "Unknown Sender" since it didn't pass the SPF
> check.
>
> Any idea why this is happening?
>
> Thanks,
> Jason
>

Re: SPF Temperror problem

Ok, well I solved the issue and wanted to post my findings in case
anyone else ever has this issue.

First, to solve the microsoft issue, I had to create a working SPF
record (which I had already done, but was getting a TempError as stated
in the post).

Like Frankster mentioned above, all I had to do was contact microsoft
about the issue http://postmaster.hotmail.com and tell them my issue.
They responded within hours amazingly enough and told me they would fix
it. A couple of days later, my emails started saying: "X-SID-Result:
Pass" and they stopped going to bulk.

Also, in case anyone wants to know, you have to contact Yahoo via email
also if you want to get off their spam list.

Also 2, make sure your rDNS is setup correctly. Otherwise all your
mail to all major providers will goto bulk.

Hopefully this helps some people not have to go through the week of
crap I had to.

Take care, and thanks for everyones response.